Client Services Representative I_CSA

-Promptly informs supervisor of potential problems or customer concerns.

-Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.

- Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.

-Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.

-Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.

- Site responsibility and location of coverage may change based on client and/or division needs.

-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.

-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).

-Researches and routes unidentified and generic mail.

-Receives, logs, delivers and tracks messenger items.

-Responds to customer requests. -Performs routine upkeep of equipment.

-Records and tracks customer inquiries and fulfillment of requests. Reception/Office Services:

-Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.

-Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.

-May also be responsible for copy/binding/copier maintenance.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

-Clean background and Drug test required.

- Basic computer skills/technical knowledge.

-Ability to multitask and prioritize in order to meet deadlines.

- Good customer service and communication skills.

-Ability to work with minimal supervision. - Ability to work OT as needed.

-Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

-Ability to lift up to 50lbs.

-Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.